Shipping & Delivery Policy

Effective Date: November 13, 2025

Our Delivery Promise

Saman Distributors LLC provides direct delivery service to convenience stores and gas stations throughout our service area. We pride ourselves on reliable, personalized service with no delivery fees.

Service Area

Current Coverage

We currently provide delivery services throughout Texas, with primary operations in:

  • Houston metropolitan area
  • Dallas metropolitan area
  • Surrounding regions and routes between major Texas cities

Expanding Service

We have previously operated in other states and may expand our service area in the future. Contact us to inquire about service availability in your location.

Delivery Schedule

Operating Hours

Monday through Saturday, 7 AM – 5 PM CST
Closed Sundays

Delivery Timeframe

  • Standard Delivery: 1-2 business days after order confirmation
  • Rush Requests: Contact us to discuss expedited service when available

Scheduling

  • Orders may be placed through our website, by phone, or in-person with our sales representatives
  • For fastest service, leave a voicemail with your store details and product lines needed
  • We will contact you to confirm delivery timing

No Delivery Fees

All deliveries are provided at no additional charge. Delivery costs are incorporated into our competitive wholesale pricing.

No Minimum Order

We do not require minimum order amounts. Whether your order is $50, $500, or $1,000+, we provide the same reliable service and free delivery.

Order Fulfillment Process

1. Order Placement

  • Place orders online, by phone, or through our sales representatives
  • Online orders require payment via Stripe before delivery is scheduled
  • Phone and in-person orders may be paid at time of delivery

2. Order Confirmation

  • You will receive confirmation of your order and estimated delivery window
  • We will contact you if any products are unavailable

3. Delivery Preparation

  • Products are pulled from our warehouse
  • Quality checks ensure no expired products are shipped
  • Order is loaded for delivery to your location

4. On-Site Delivery

  • Our sales representative arrives at your location during the scheduled window
  • Products are counted in front of you to verify accuracy
  • Any expired products from previous deliveries are collected and credited
  • Products are stocked on your shelves (if requested)
  • Payment is collected (for cash/check orders) or confirmed (for prepaid online orders)
  • Receipt is signed confirming delivery

Delivery Requirements

Location Access

  • A manager, owner, or authorized representative must be present to receive delivery
  • If no one is available, delivery will be rescheduled

Product Verification

  • Recipient must verify product count and condition at time of delivery
  • Any discrepancies must be noted on the delivery receipt
  • Once receipt is signed, the order is considered accepted

Product Handling

Quality Assurance

  • All products are stored in climate-controlled warehouse conditions
  • Products are transported in clean, well-maintained vehicles
  • We guarantee all products are fresh and unexpired at time of delivery

Temperature-Sensitive Items

  • Perishable products (Bon Appétit pastries and donuts) are handled with appropriate care
  • Delivery timing is optimized for product freshness

Delivery Issues

Missed Delivery Windows

If we miss the scheduled delivery window:

  • Contact us immediately at SamanDistributorsLLC@gmail.com
  • We will reschedule at your earliest convenience
  • For significant delays, we will work with you to provide service credits

Damaged Products

If products arrive damaged:

  • Note damage on delivery receipt before signing
  • Contact us within 24 hours at SamanDistributorsLLC@gmail.com
  • We will replace damaged products at no cost

Incorrect Orders

If your delivery is incorrect:

  • Verify order against delivery receipt
  • Contact us immediately at SamanDistributorsLLC@gmail.com
  • We will correct the error on the next delivery or arrange immediate resolution

Weather and Unforeseeable Circumstances

Deliveries may be delayed due to:

  • Severe weather conditions
  • Natural disasters
  • Vehicle breakdown or accidents
  • Other circumstances beyond our reasonable control

We will contact you as soon as possible to reschedule deliveries affected by these circumstances.

Delivery Route Optimization

To provide efficient service:

  • We organize deliveries by geographic route
  • Specific delivery times within our operating hours may vary
  • We will provide estimated arrival windows when confirming orders

Direct Relationships

Unlike traditional wholesale distributors, we provide personalized service:

  • Work directly with our experienced sales representatives
  • They know your store and understand your business needs
  • Get product recommendations tailored to your customer base
  • Build a relationship with someone who cares about your success

Contact Us

For delivery inquiries, scheduling, or questions about our shipping policy:

Saman Distributors LLC
Email: SamanDistributorsLLC@gmail.com
Hours: Monday – Saturday, 7 AM – 5 PM CST

Need a Restock?
Leave us a voicemail with your store details and product lines, and we’ll be there within 1-2 business days.